Assertiveness & Confidence Building
Phase 01
- A definition of assertive behaviour and the benefits it offers
- Distinguishing between assertive, aggressive and passive behaviour
- Assertiveness at work – understanding human behaviour
- Self-assessment of your style – the associated strengths and weaknesses
- Cultural and gender based influences on your behaviour
- Building relationships with work colleagues
- Tackling barriers to assertiveness – recognising and dealing with fear and apprehension
- Confronting common problems which occur in the workplace
Phase 02
- What is Assertiveness?
- Assertiveness and Assumptions
- Assertiveness and Status
- Conflict and Assertiveness
- Assertiveness – Setting Clear Boundaries
- The Art of Saying ‘No’ and other Assertiveness tools
- Establishing your goals and a plan of action for implementation on your return to work
- Resolving conflict – dealing with difficult people
- Raising sensitive issues
Phase 03
- Skills of Assertive Communication:
- Persuasion
- Negotiation
- Persuasion
- In-depth perception
- Using others to persuade
- Empathy
- Managing emotions
- Negotiation
- Types of negotiation
- Stages of negotiation
- Skills of negotiation
- Dealing with ‘Aggressive’ and ‘Submissive’ behaviour