Effective Communication Skills

Effective Communication Skills

Phase 01

• Critical Elements of Effective Communication
• Role of face to face communication
• Handling Conversation
• Recognize the basic communications styles &
assess your own
• Identify the most common barriers to effective
listening & communication
• Essential listening and questioning techniques
• Positive communication
• Communicate with impact
• 5 guiding principles of communication
• The key concepts in communication

Phase 02

  • Structuring Communication
    • Having a clear objective
    • Highlighting critical points
    • Being clear and concise
    • Understanding the audience
    • Rapport building
  • Developing Effective Probing Skills
    • Asking the right questions
    • Paraphrasing
    • Summarizing
  • Listening
    • Active Listening
    • Reflective Listening
    • Passive Listening

Phase 03

• Maximize your verbal and visual communication
skills
• Speak fluently and confidently even under stress
• Understanding the difference between assertive &
aggressive
• Listing and overcoming the filters/barriers in a
process
• Understanding communication and its process
• Dealing with difficult conversations & Giving and
receiving feedback