Leadership Skills
Phase 01
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Level 01
- The principles of leadership
- How people lead and influence others
- Types of power leaders possess
- Techniques for developing power
- Attributes of effective leaders
- Who does the leader serve
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Level 02
- Decision making elements
- Making decisions with confidence
- S.M.A.R.T. outcome criteria
- Delegation principles
- Proven problem-solving approaches
- Common pitfalls in effective decision making
Phase 02
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Level 03
- Building productive relationships with others
- Techniques for influencing others
- Techniques for building rapport with different personalities
- The concepts and importance of communication
- Preferred communication channels, methods, and styles
- Verbalizing expectations in a clear manner
- Breaking down barriers to create effective communication
Phase 03
- Level 04
- Effective performance management
- Leaders’ responsibilities for evaluating, reprimanding, and counselling staff
- Preparing for performance management discussions
- Conducting performance management discussions
- Evaluating performance expectations objectively
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Advance Leadership
- Build a high performance team
- Build trust and increase productivity
- Help employees adapt to change
- Facilitate conflict resolution solutions
- Enhance work relationships
- Develop negotiating and problem solving skills
- Move team members from achieving effective to exceptional results