Listening Skills
Phase 01
- Identify a range of verbal and nonverbal factors which affect others
- The importance of the initial stages of conversation
- How a lack of listening at this stage can prove to be damaging
- Importance of Passive Listening
- The use of eyes and acknowledgement tools
- Learning to be controlled when confronted with a passive listener
- The tendency to over-compensate with unneeded phrases and words
- Holding the listener’s gaze & Keeping the speaker at ease
- How misunderstandings, misconceptions and poor judgment are the probable outcome of interference
Phase 02
- The essence of communication in listening
- How to apply a listening style
- The fundamental advantage of reflective listening
- How Well do you Actively Listen?
- Let’s test your active listening ability
- Why are you not listening to me?
- Our inner voice-over rule
- What affects Listening?
- The role of the speaker
- The role of the listener
- Determine your Communication Behaviours
- Establish your behavioural style in different situations
- Do you give up or bulldoze through?
- But isn’t your way right?
Phase 03
- Steps to Improve your Active Listening
- Learn to live in the moment
- Learn to like/love/gain respect
- Listening is also interpreting
- Tips and Tricks to Manage a Brainstorming
- Environment
- Stay in control
- The art of using others
- High Emotion – Low Intelligence
- So what does it mean when I become emotional?
- How does it affect my listening skills?
- How does it affect the listening skills of others?
- First impressions – judgemental factor