Interpersonal Skills
Phase 01
- Active Listening to Help Others Solve Problems
- How Am I Behaving?
- Building Blocks of Relationships
- Tools for Building Relationships
- Improving Interpersonal Communication
- Applying the Tools to Everyday Interactions, such as Influencing Others and Overcoming Personal Challenges to Interpersonal Communication
- Learn How to Manage Themselves Better, Especially When Facing Work Situations Which Cause Them Stress
- Be More Skillful at Understanding How and Why Other People Behave and React as They Do
Phase 02
- Establishing the 5 Stages of Conflict
- The Need to Become More Assertive
- How Can We Stop Conflict Escalating?
- Changing Our Understanding of the Situation
- Review of the Key Messages on Conflict Management
- Persuasion
- In-depth Perception
- Using Others to Persuade
- Empathy
- Managing Emotions