Social Etiquette Skills : E-Mail

Social Etiquette Skills : E-Mail

Phase 01

  • Sending Effective Messages
  • Form and Tone of the Messages
  • Responding to Messages
  • Learn to Write for the Reader, Starting with Effective Subject Lines
  • Organizing the Different Parts of an Email:
    • Greeting
    • Enclosures
    • Closing
    • CC & BCC
    • Subject Line
    • Screen Appearance
    • Spacing
    • Font
    • Replying & Flaming

Phase 02

  • Writing Effective Emails:
    • Getting to the point
    • Being concise
    • Paragraphing
    • Use of lists
    • Framing effective questions
  • Understanding Your Reader’s Needs
  • Writing to Answer the Reader’s Question, “What is in it for me?”
  • Writing to Keep the Reader Engaged
  • Understanding the Objective
  • Organizing Your Thoughts
  • Getting to the Point:
    • Inductive vs. Deductive Approach
    • The ABC of Writing
    • Paragraphing

Phase 03

  • Punctuation and Grammar
  • Organizing Your Thoughts
  • Structuring Paragraphs and Sentences
  • Writing to Keep the Reader Engaged
  • Writing to a Known Audience
  • Writing to an Unknown Audience
  • Softening a Negative Message
  • Use of Lists
  • Overview on:
    • Factors Enhancing Email Etiquette
    • Do’s and Don’ts of Email Etiquette
    • Drafting of E-mail
    • Understanding of Email Policies (as per Company Standards)
    • E-mail Features and Security
    • Master the Inbox Using Some Core Principles and Email Functions