Conflict Management
Phase 01
- Introduction & Setting Expectations
- Cause and Effect of Conflicts
- How Do I Handle Conflict?
- Techniques of Handling Conflict
- Finding Common Ground
- Stages in Conflict
- Understanding Conflict
- Defining Conflict
- Understanding Levels of Conflict
- Traditional Ways of Handling Conflict
Phase 02
- Establishing the 5 Stages of Conflict
- The Need to Become More Assertive
- How Can We Stop Conflict Escalating?
- Changing Our Understanding of the Situation
- Review of the Key Messages on Conflict Management
- Persuasion
- In-depth Perception
- Using Others to Persuade
- Empathy
- Managing Emotions