E-mails lack an important aspect of face-face communication, the non-verbal message which supports your message. An instant clarification cannot be sought. Due to this E-mail are more prone to interpretations and misinterpretations.
An average office worker spends 28% of his or her week replying to and sending emails. It has become a valuable tool through which you provide customer service and most preferred form of corporate communication. Due to this it’s important to know how to use this medium correctly to provide good customer service and build the relationship with your customer.
Many are unsure of what to write, how to organize the content, the criticalness of proof reading it, use of appropriate subject lines, greetings and closing of the E-mail. Many E-mails are found lacking the clarity in the message intended to be conveyed. In interactions with client these project a bad image of the company. Hence it is essential to learn the art of professional E-mail writing to keep up with our professional image. This adds to our confidence too.
A proper E-mail etiquette shows your professionalism. It effectively conveys the message without any ambiguity. E-mail etiquette makes you aware of the risks associated with E-mails hence protecting from liability.
No one wants to read emails from 20 people that have nothing to do with them. Ignoring the emails can be difficult, with many people getting notifications of new messages on their smartphones or distracting pop-up messages on their computer screens. Refrain from hitting “Reply All” unless you really think everyone on the list needs to receive the email, Pachter says.
HERE WE HELP YOU MASTER THE ART OF EFFECTIVE PROFESSIONAL E-MAIL WRITING. GROOMX TRAINING ON E-MAIL ETIQUETTE HELPS YOU:
- Learn to effectively organize your content
- Use effective subject lines
- Do’s and don’ts of E-mail
- Managing the tone of the message
- Learn to use its distinctive features and security
We follow the coaching approach. The 1:1 training is proven effective as you get desired skills while getting specific detailed feedback. You can get your specific needs addressed which is not possible in a group setup.
We use a combination of power point presentations, role plays, games, activities, case studies and discussions to enhance the training effectiveness